How can I register as a patient at the practice?
For information about our registration process please click here.
How do I get an appointment?
The easiest and most effective method is to use our online consultation system (Accurx) through the practice website, or you can telephone the practice during the practice opening hours. You can click here to access our online service platform.
What if I do not have access to a smartphone?
While technology has evolved and supports us all in many different ways in our day-to-day lives, we appreciate not everyone will have access to a smartphone. We can still talk to you on your mobile phone or landline number.
How do I register for online services?
Please visit our online services page for more information about how to register for online access and proxy access.
What is the abbreviation in my medical record?
Healthcare staff sometimes use abbreviations when recording consultations in a patients medical record. If you do not know what something means, ask your doctor, nurse or pharmacist. This link explains the most common medical abbreviations which you may find useful if you want to understand your health records.
How do I order a repeat prescription?
Please visit our prescription information page for ways to order your repeat prescription.
How do request a sick/fit note?
The easiest and most effective method is to submit and admin request via our online consultation system (Accurx), or you can telephone the practice during the practice opening hours. You can click here to access our online service platform.
How can I update my contact details on my medical record?
You can inform us of any changes to your contact details by completing this form.
How can I update my medical record?
You can record details such as height, weight, smoking status, blood pressure and carer status by completing this form.
How can I contact the practice?
You can contact the practice by phone: 01723 375343 / 01723 501610, email: hnyicb-ny.smg@nhs.net or via our by submitting a request via our online consultation service.
How can I make a complaint?
You can visit this page for information about how to make a complaint.
How can I leave my feedback?
We encourage our patients to leave feedback about the practice by completing the NHS Friends and Family test. Click here to submit your feedback.