Appointments

You can contact us about a medical, administrative or prescription/medication query by submitting an online consultation.

Answer a few short questions and we will get back to you within 3 working days if not sooner. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays.

📢 Important Update – Changes to How You Contact Us

From 1st October 2025, we’re introducing Total Triage – part of the NHS move to Modern General Practice.

From this date, all requests for appointments, medical advice, prescriptions, sick notes, test results, or forms – will start with a short online consultation form via:

✅ www.scarboroughmedicalgroup.co.uk

✅NHS App (https://www.nhs.uk/nhs-app/)

A GP will review your request first so you see the right person at the right time – GP, nurse, pharmacist, physiotherapist, or other specialist.

If you don't have internet or prefer to call or visit, our team can complete the form for you.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• Phone us on 01723 375343 Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our online system - SystmOnline
• phone us on 01723 375343 Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

General Practices across Scarborough and Ryedale are now offering Extended Access to routine practice services, with appointments from 6.30pm to 8pm and at the weekend. Ask your reception team for details.

Whilst we will make every effort to provide you with an appointment with the clinician of your choice, we would ask that you, in turn, arrive on time for your appointment and advise us in good time if you are unable to attend, so that the time can be used for someone else.

If you are too ill to wait in the waiting room, or you think the illness may be infectious, tell the receptionist.

If possible please try to telephone reception on 01723 375343 before 10am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 01723 375343 Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Scarborough Medical Group doctors participate in the advanced training of doctors who wish to become General Practitioners.  Our GP Specialist Trainees are fully qualified doctors who have already worked for two years or more in hospital posts.  They work with us for six months or one year and share all aspects of medical care.  Please accept their services as an extension of our own. 

Video cameras are sometimes used in training sessions; you will be informed in advance if your consultation is being recorded, and you do have the right to refuse if you so wish. 

Click here for more information